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SUMMARY OF QUALIFICATIONS

Training and Education
4 years experience instructional design and development
5 years experience stand-up and one-on-one training facilitation

Multimedia Design and Development
3 years experience multimedia development including web design, CBT and WBT design and development

Project Management
2 years experience managing teams of instructional writers and developers for Instructor-Led Training (ILT), Computer-based (CBT) and Web-based (WBT) training courses

PROFESSIONAL EXPERIENCE

Independent Consultant, JCH Consulting
2000-Present

Instructional Designer for Web-based Training Modules for eDeploy, Inc.
Developed a comprehensive instructional strategy for the redesign of WBT modules. Led a formative and summative evaluation, including beta testing, customer surveys and one-on-one interviews. Designed beta test methodology for future WBT module release testing.

Training Project Manager for Rogers@Home Cable
Managed a team of instructional designers, instructional writers and trainers in preparation for project launch of a Canadian DSL company. Designed a comprehensive four-week curriculum, reviewed training materials and design documents, and scheduled instructor certification.

Training Project Manager/Lead Instructional Designer for Stayhealthy.com
Designed a comprehensive curriculum for call center Technical Support Specialists. Developed instructor-led training materials including: customer service, sales and product training. Managed instructional writers and SMEs the development of technical support training and documentation.

Instructional Designer for HealthMarket.com
Designed and developed instructor-led training and assessment tools for call center representatives including customer service, sales, technical support, Internet navigation, customer specific software applications, including QMACS, Quality Managed Care System.

Web Design for Training Knowledge Management Web Site for TeleTech
Designed an internal Training Knowledge Management web site, hosting valuable information for training professionals nationwide. Designed a Microsoft Access database to house all TeleTech training materials, templates and design guidelines. Collaborated with application programmers to integrate and implement the web site and document management system.

Instructional Designer Mincom, Inc. Denver, CO
1998-2000

Managed a team of Subject Matter Experts (SMEs) and Instructional Writers in the development of Instructor-led and Computer-based training (CBT) for users of MIMS Open Enterprise software. Collaborated with subject matter experts (SMEs) developing content for global CBT and WBT software upgrade tutorials for MIMS Open Enterprise. Developed instructional strategies for internal and external training needs. Facilitated focus group meetings for the evaluation of ILT and CBT training curricula. Delivered new employee orientation and third-party reporting software training.

Training and Resource Coordinator Mincom, Inc. Denver, CO
1996-1998

Coordinated external customer product training at various locales for 30,000+ MIMS software users. Deployed training and consulting resources to 35+ projects worldwide. Coordinated internal training and development programs for 175 employees nationwide. Conducted new hire orientation for the professional services department.

Administrative Assistant Mincom, Inc. Denver, CO
1995-1996

MULTIMEDIA ABILITY

EDUCATION

Master of Arts, Information and Learning Technologies
University of Colorado at Denver
August 2001

Bachelor of Arts, French
Colorado State University, Fort Collins, CO.
May 1995
Vice President of the Foreign Language Honor Society, Phi Sigma Iota 1993-1995

PROFESSIONAL ASSOCIATIONS

International Society for Performance Improvement, Front Range Chapter
Vice President, Publications 1999-2001