There are 5000+ eDeploy users worldwide, thus the eLearning audience is large in number and extremely geographically dispersed.
Six levels of job classifications have been identified as eLearning users. Within each job classification, the audience has varied technical ability.
Each job classification identified in the audience analysis section requires different knowledge from eDeploy. With the help of subject matter experts, a matrix was created using Bloom's Taxonomy to outline what knowledge and skills were required for each eDeploy job classification.
Learner Job
Classifications
Listed below are identified job titles and organizational classifications
for customers of eDeploy. These classifications are cross-referenced by
competencies and preferred performance levels for each competency. Preferred
performance levels are defined as the level of proficiency or performance
that allow the job title or classification to reach optimal performance
levels with eDeploy.
The identified competencies
include:
1. eDeploy functionality
2. eDeploy navigation
3. eDeploy methodology
4. eDeploy benefit
5. Project management/analysis
6. Services methodology
7. Technical implementation
8. eDeploy support
9. eDeploy trouble shooting
10. eDeploy training
Each performance level requires specific behaviors to demonstrate proficiency. These levels are defined in the following manner:
| Performance Level | requires the learner to: | Criteria |
| Knowledge | Recall or recognize information/mostly rote memory. | |
| Comprehension | Interpret or explain information. | |
| Application | Use information to problem solve in a specific situation. | |
| Analysis | Identify causes and infer, deduce, or generalize. | |
| Synthesis | Creatively think or develop a concept. | |
| Evaluation | To judge or appraise a situation or information. |
Time constraints and new software functionality dictated that my primary audiences for the purpose of the eLearning redesign were the project managers and field technicians. Previous analysis had been compiled on the project managers, as they are the lead application user.
A field user analysis questionnaire was created and sent to a contact person at each eDeploy customer site. The results of the field user analysis indicated the following:
- Limited technical ability
- Outdated equipment (laptops)
- Limited to no data connection (as they were in the field)
- Online learning would have to be taken at home on their own time
After careful consideration, the field user modules would still be included in the eDeploy eLearning Series, however not mandatory. To ensure that we met the needs of these learners a paper-based job aid was created that could be laminated and carried out in the field.
For additional information,
please refer to the following project documents:
Field
User Analysis Questionnaire
Field
User Job Aid
