After the evaluation of the existing eLearning modules, it was apparent that a redesign of the content was necessary, if only to include more hands-on activities. A third-party vendor, MindRise, had created the GUI interface and programmed a Learning Management System (LMS) onto the back end of the modules. The LMS was marginal at best. The reports were limited, with no overall or average mean scoring capability, nor ad hoc reporting capability. A Learning Management System needed to be re-defined as well.

The contract with MindRise was up for renewal in May 2001. Executive management decided not to renew the contract with MindRise, independent of the evaluation of the eLearning modules.

The main goal in the redesign of the eLearning modules was to increase the learner usage and learner retention, reducing the amount of overview content review in the face-to-face advance workshop. Learner completion of the online modules would also reduce the amount of overall helpdesk calls for simple issues covered in the eLearning content. As the audience is varied, the eLearning modules needed to accommodate a wide range of technical ability as well as meet the needs of each job role as defined within the eDeploy user population.