The eLearning will remain a web-based tutorial as users are vast in number and geographically dispersed. The media selected to develop the online modules and house the Learning Management System is Generation21.

Generation21 (Gen21) markets itself as the "Total Knowledge Management Solution". Gen21 consists of a development module, in which content, graphics, hands-on activities and assessment is created, and an LMS which would allow for learner self-registration, unlimited reporting capability, course evaluation tracking and houses an EPSS and conference capability.

Gen21 was chosen as it would allow content to be written to the meta data stage (at the object level), shared among resources and could be published in several different formats. As the Educational Systems and Documentation department consisted of one instructional design (myself) and two technical writers, the amount of time saved in rewriting and re-purposing information made Gen21 the obvious choice. The fact that the Gen21 LMS automatically links to content created in the developer module, only influenced our decision even more. All information developed in Gen21 could be used for online or instructor-led training, online help files or user reference documentation. As the software industry releases new functionality on a regular basis, all information and graphics would only have to be updated one time and in one place.